Last modified: 14th August 2026

Privacy Policy

At Oi Technologies, we believe privacy should be the default. We work to maintain the highest standards of security, transparency and integrity, and we take the protection of your Personal Data seriously.

We collect only what we need to provide the services you ask for, and we handle it with great care. Any information we receive about you is subject to strict controls to minimise the risk of misuse, including unauthorised access or disclosure.

This Privacy Policy is governed by the laws of the People’s Republic of Bangladesh.

Application-specific policies. Some of our applications have their own privacy policies because of their unique features. Please refer to them where listed:

If your application is not listed above, this Privacy Policy applies to your use of it.

Transparency Report: We also publish a Transparency Report on our website with information about government requests for user data and how we responded.

1. Who We Are

Oi Technologies is a technology company registered and operating in Bangladesh. We build mobile applications, websites, software and development services.

2. What We Mean by "Personal Data"

“Personal Data” means any information that directly or indirectly identifies you as an individual. This includes, for example:

  • Your name, phone number, email address and physical address.
  • Your IP address, browser type and operating system, when combined with other data.
  • Transactional data, user IDs or contact details combined with customer identifiers.

3. Who This Policy Applies To

This Policy applies to information we collect and use about:

  • Visitors to our website, even if they do not register.
  • Individuals and companies who register for our services.
  • Active users of our applications and software.
  • Anyone who contacts us by telephone, email, social media or post.

4. Our Current Data Practices

Our mobile applications do not collect, store or transmit personal data from your device. They work locally and have no access to your contacts, files, location or other personal information.

The only data we receive is what you choose to send us, for example when you email us or submit a support form.

We follow a data minimisation approach: we collect only what is strictly necessary. When you pay for our services, your bank, mobile financial services provider or payment gateway shares with us only the details needed to confirm your payment (see Section 5). If we introduce analytics tools in the future, we may receive data from them, strictly with your consent.

5. How We Collect Your Data

Category

Examples

Purpose

Identity and contact

Name, phone number, email address

Communication, support and, in future, account creation

Voluntary data

Information in surveys, feedback forms or support requests

Responding to queries and improving service quality

Usage and analytics

Pages visited, time spent, features used

Improving our products and user experience

Device and technical

IP address, browser type, OS version, device ID

Security, fraud prevention and basic analytics

Payment details

Transaction ID, amount, date, payer name and payment method (Pay on Delivery, bank transfer or Bangla QR)

Confirming payments, issuing invoices and receipts, processing refunds, and keeping tax and accounting records


Please note: We do not currently store or process large-scale user data or use third-party cloud storage. We do not ask for or store your online banking passwords, PINs or one-time passwords, and we do not collect card details.

6. Future Features

If we launch new applications or features that collect, store or process Personal Data (including user accounts), we will do the following before any collection begins:

  1. Update this Privacy Policy to explain what data is collected and why.
  2. Notify you clearly through our website, in-app notification or email (if you have provided one).
  3. Obtain your explicit, freely given consent.
  4. Let you withdraw consent at any time, without affecting your use of the core basic features of our apps.

7. How We Use Your Data

We use Personal Data only for legitimate purposes:

  • To provide, operate and maintain our software and applications.
  • To process payments and refunds, and to issue invoices and receipts.
  • To respond to your comments, questions and support requests.
  • To send technical updates, security alerts and essential administrative messages.
  • To improve and expand our services based on your feedback.
  • To comply with legal and regulatory requirements, such as tax and anti-fraud rules.

We do not sell, rent, lease or trade your Personal Data to third parties for marketing or advertising.

8. Storage, Security and Breach Notification

  • Storage: We currently store no user data from our apps. Data that stays on your device is neither stored nor accessed by us. Support emails you send us are kept on our own secure, password-protected servers in Bangladesh until your query is resolved. We will not use public or third-party cloud storage without prior notice and your explicit consent.
  • Encryption: Where possible we use encryption, such as SSL/TLS for data in transit and disk encryption for stored data.
  • Access control: Only authorised personnel can access user data, strictly on a need-to-know basis.
  • Breach notification: If a data breach compromises your Personal Data, we will notify affected users and the relevant authorities in Bangladesh within 72 hours of becoming aware of it.

9. Legal Requests for Your Data

If a court, law enforcement agency or government authority makes a legally valid request for your Personal Data, we will verify it and, to the extent the law permits:

  • Notify you within 72 hours of receiving the request.
  • Wait at least 7 days before disclosing anything, so you can challenge the request in court.
  • Tell you who requested the data, what data was requested and when it will be disclosed.

We may disclose data without this notice or waiting period only where the law prohibits notification (for example, a gag order) or where there is an emergency involving a risk of death or serious physical harm. In such cases we will notify you as soon as we lawfully can.

We record these requests in our annual Transparency Report.

10. Data Retention

We keep Personal Data only as long as needed for the purposes in this Policy or as Bangladeshi law requires.

  • Active accounts: Data is kept while your account is active or until you ask us to delete it.
  • Inactive users: If you stop using our services, we will securely delete or anonymise your data within a reasonable time, unless the law requires us to keep it (for example, financial records).
  • Backups: Backups follow the same deletion rules and are not kept indefinitely.
  • Payment and financial records: We keep invoices, receipts and transaction records for as long as Bangladeshi tax and accounting law requires, even if you stop using our services.

11. Your Rights

You have the right to:

  • Access a copy of the Personal Data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erase your data, subject to legal or contractual limits.
  • Restrict how we use your data.
  • Port your data in a structured, machine-readable format.
  • Withdraw consent at any time where processing is based on consent.
  • Complain to the relevant regulatory authority in Bangladesh.

Where our services have an account interface, you may be able to access, edit, delete or export your data there directly. If your account was suspended for breaching our Terms of Services, you can still make these requests through our support team.

To exercise any right, email [email protected] with your request and proof of identity.

12. When We Share Data

We do not share your data indiscriminately. We may disclose it only:

  • For legal compliance: where required by law, court order or government regulation in Bangladesh (see Section 9).
  • For fraud prevention: to investigate or act on illegal activity, suspected fraud or threats to the security of our services.
  • In a business transfer: if we merge with, are acquired by or sell assets to another entity, your data may be transferred to it, provided it honours this Privacy Policy.
  • With service providers: Our bank, mobile financial services providers, payment gateway provider and email delivery services receive only the data needed to do their tasks and are bound by confidentiality obligations.

13. Age Limits and Children's Privacy

Under 13. Our apps, websites and software are not directed at children under 13. We do not knowingly collect, store or process their Personal Data. If you believe your child under 13 has given us Personal Data, please contact [email protected] and we will delete it promptly.

Ages 13 to 17. Our apps, websites and software may be used by people aged 13 to 17. Our Services (including account creation, personalised support and future service-based features) are not recommended for anyone under 18. A user aged 13 to 17 may use our Services only with the explicit consent and supervision of a parent or legal guardian, who agrees to our Terms of Services on their behalf. We do not knowingly collect their Personal Data without parental consent and will delete it promptly if we learn we have. We do not direct marketing or promotional content at this age group.

Ages 18 and over. Our Services are fully available to users aged 18 and above, and we may collect Personal Data from them as described in this Policy.

Parents and guardians with concerns can contact us at [email protected].

14. Third-Party Links

Our website and applications may link to third-party websites, such as social media or payment portals. These sites have their own independent privacy policies. We do not control them and are not responsible for their content or practices, so please review their policies before sharing any data.

15. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the People’s Republic of Bangladesh. Any legal action relating to it must be brought exclusively in the courts of Bangladesh, and you consent to the jurisdiction of those courts.

16. Changes to This Policy

We may update this Policy to reflect changes in our practices, legal requirements or operations. When we do, we will update the “Last modified” date at the top of this page and, for significant changes, notify you as described in Section 6. Continuing to use our services after a change means you accept the updated Policy.

17. Contact Us and Complaints

If you have questions, concerns or requests about your data or this Policy, or you are unhappy with how we handle your Personal Data, contact our Privacy Office at [email protected] or through our Contact Us page.

We aim to acknowledge your query within 48 hours and provide a substantive resolution within 7 business days.