Last modified: 14th August 2026
Refund and Cancellation Policy
We want you to be happy with our services. This Refund and Cancellation Policy explains how you can cancel an order with Oi Technologies (“we”, “us”, “our”), when you can get a refund, how to request one and how refunds are paid. It should be read together with our Payment Policy and Terms of Service.
1. Scope
This Policy applies to cancellations and refunds for paid services, projects and products ordered from Oi Technologies, such as software, website and mobile app development and other IT-enabled services. Our free applications involve no payment, so no cancellation or refund applies to them.
Nothing in this Policy limits any rights you have under the consumer protection laws of Bangladesh.
2. Cancelling an Order
You can cancel an order at any time by emailing [email protected] with the subject “Cancellation Request” and your order or invoice number. A cancellation takes effect when we confirm it in writing. We aim to confirm within 48 hours.
What happens depends on how far along your order is when you cancel:
Stage when you cancel | What happens |
|---|---|
Before we start work | The order is cancelled at no charge and any payment is refunded in full |
While work is in progress | Work stops. You pay for the work completed and any approved third-party costs already incurred for you (for example, a domain or hosting purchase). The rest is refunded under Section 3 |
After delivery | The order can no longer be cancelled. If there is a defect, Section 3 applies |
We will hand over the completed work you have paid for once any balance due is settled.
Changing instead of cancelling. If you want to change the scope or the schedule, tell us before you cancel. Changes are agreed in writing and may affect the price or delivery date.
Cancellation by us. We may cancel an order if:
- Payment is overdue after we have sent you a reminder (see our Payment Policy).
- You breach our Terms of Service.
- You do not provide content, access or approvals we need, despite repeated requests.
- We are unable to deliver the service for reasons outside your control.
If we cancel for a reason that is not your fault, you receive a full refund of the amount paid for the undelivered part.
3. When You Can Get a Refund
Situation | Refund |
|---|---|
You cancel before we start work on your order | Full refund of the amount paid |
You cancel after work has started but before delivery | Refund of the amount paid minus the value of work already completed and any approved third-party costs already incurred for you, calculated fairly against the agreed price or milestones |
We fail to deliver the agreed service, or miss the agreed delivery date by more than 14 days without your agreement | Full refund of the amount paid for the undelivered part |
The delivered work has a material defect or does not match the agreed specification, and we cannot fix it within a reasonable time after you report it | Refund of the amount paid for the affected part, or a full refund where the whole deliverable is affected |
You were charged twice, charged the wrong amount or paid into the wrong account by mistake | Refund of the extra or incorrect amount |
We cancel your order for a reason that is not your fault | Full refund of the amount paid for the part not delivered |
4. When Refunds Are Not Available
We cannot give a refund where:
- The service or deliverable has been delivered and accepted, or you have used it in a live environment, and it matches the agreed specification.
- You request changes outside the agreed scope and then cancel. These are charged as additional work.
- You change your mind after delivery, without any defect or breach on our side.
- Delay or failure is caused by you, for example not providing the content, access or approvals we need on time.
- The order was cancelled by us because you breached our Terms of Service.
- The issue arises from third-party services outside our control, such as hosting, domain, app store or payment provider fees.
5. Pay on Delivery Orders
If you chose Pay on Delivery and you decline to accept or pay for a delivery that matches the agreed specification, we may charge you for the work already carried out. If you have not yet paid, no refund is needed. If you paid an advance, the rules in Section 3 apply to that advance.
6. How to Request a Refund
Email [email protected] with the subject “Refund Request” within 7 days of the event you are complaining about (for example, delivery or cancellation). Please include:
- Your name and contact details.
- Your order, invoice or transaction number.
- The payment method used and proof of payment.
- The reason for your request and any supporting evidence, such as screenshots or a description of the defect.
Requests made after this period may still be considered, but are not guaranteed.
7. How We Handle Your Request
- We will acknowledge your request within 48 hours.
- We will review it and may ask you for more information or give us a chance to fix the problem first.
- We will give you our decision within 7 business days of receiving all the information we need, explaining the reason if we decline.
8. How Refunds Are Paid
Approved refunds are paid in Bangladeshi Taka (BDT) to the account or wallet you paid from, wherever possible.
Original payment | How we refund |
|---|---|
Bank transfer | Bank transfer to the account you paid from |
Bangla QR | Transfer to the bank account or mobile financial services wallet linked to the payment |
Pay on Delivery (advance or part-payment) | Transfer to the account you paid from, or to a bank or mobile wallet account in your name that you give us |
We aim to process approved refunds within 7 to 10 business days. Banks and payment providers may take additional time to credit your account, which is outside our control. We will send you confirmation once the refund is issued.
9. Fees
Bank, payment gateway or mobile financial services charges that were incurred when you paid are not refundable, unless the refund is due to our error. Where a transfer fee applies to the refund itself, we will tell you before we process it.
10. Disputes
If you disagree with our decision, reply to our decision email and tell us why. We will have a senior member of our team review it and respond within 7 business days. This does not affect your right to seek remedies under the law.
11. Changes to This Policy
We may update this Policy at any time and will update the “Last modified” date at the top of this page. Changes apply only to orders confirmed after the change.
12. Governing Law and Jurisdiction
This Policy is governed by the laws of the People’s Republic of Bangladesh. Any legal action relating to it must be brought exclusively in the courts of Bangladesh.
13. Contact Us
For questions about refunds, write to [email protected] or use our Contact Us page. We aim to acknowledge your query within 48 hours and provide a substantive resolution within 7 business days.